Shipping policy

Where We Ship

We ship to addresses within the contiguous United States (48 states). We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses, or international destinations, except as specifically noted on our website.

Shipping Costs

Shipping is free on qualifying orders; the qualifying threshold is shown on our website and in your cart. Orders below the threshold are charged shipping calculated at checkout based on your delivery address and order weight. Your total, including any shipping charge, is displayed before you complete your purchase.

Shipping and Delivery Timing

Estimated processing and delivery times are shown on our website and in your order confirmation. Delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, or other factors outside our control. You will receive tracking information by email once your order ships.

If we are unable to ship your order within the estimated timeframe, we will contact you with a revised date and the option to cancel your order for a full refund to your original payment method.

Dry Ice and Condition on Arrival

Your order ships frozen, packed with dry ice. Do not handle dry ice with bare hands. Keep it away from children and pets, and allow any remaining dry ice to evaporate in a well-ventilated area — do not place it in a sink or sealed container.

Retrieve your shipment and move the meals to a freezer as soon as possible after delivery. Meals may arrive partially thawed. This is normal and safe, provided they are still cold and firm to the touch and are frozen promptly. Meals that arrive warm, soft, or with no remaining cooling material should not be consumed — contact us instead.

If Your Order Is Delayed or Arrives in Unacceptable Condition

We stand behind our deliveries. If your order arrives late enough that the product is no longer safe to consume, or arrives warm, thawed, or damaged, contact us within [7] days of delivery with your order number and photos of the product and packaging. We will replace the affected order or resolve it under our [Refund & Return Policy]. This applies whether the delay originated with us or with the carrier.

This does not apply where the delay or condition issue resulted from an incorrect or incomplete address, an inability to access the delivery location, a refused delivery, or a failure to retrieve the shipment promptly after it was delivered.

If Your Order Is Lost or Not Received

If tracking shows no delivery, or shows delivery but you cannot locate the package, contact us — please do not contact the carrier. We are the shipper of record, we hold the carrier account, and we handle all carrier claims. Contacting the carrier directly will slow the process down.

Risk of Loss

Title and risk of loss pass to you when the carrier delivers your order to the address you provided at checkout. We are not responsible for packages that are confirmed delivered and subsequently stolen, damaged, or spoiled at the delivery location, though we will help you document the delivery if you need it for a police report or building claim.

Incorrect or Incomplete Addresses

You are responsible for providing an accurate, complete, and current shipping address. Please review your shipping address before completing checkout — ShopPay, Apple Pay, PayPal, and similar services may auto-fill a saved address you no longer use.

Because our product is perishable, a shipment that is returned to us, refused, or undeliverable cannot be reshipped or resold, and will be discarded. We are not able to replace or refund orders that fail to deliver because of an address you provided.